FAQ
In our FAQ section you will find answers to most if not all of your questions. If you have a question that has not been answered in our faq section, please contact us.
We are a company specialising in the manufacture and supply of magnets.
You can view all models and pricing without registering but you must register to enable us to process your order. If however you do not want to buy online you can place an order by telephone but payment will need to be made via direct bank transfer.
Due to the nature of our business and to protect our customers interests we do not sell samples. What if I want to place an order for under £10? This is fine but the delivery cost will still be the same.
Yes this is not a problem. An email will be sent with the expected delivery date.
Online Magnets are VAT registered.
Customers can make payment by Paypal or Credit / Debit card online, BACS/Bank Transfer, Bankers Draft or Cash deposited into our account.
We use Paypal payments pro as our UK online Credit / Debit card payment processor. They are an industry leader in secure internet transactions, renowned for offering a high security and safe service. We do not hold any of your card details on our systems. If in doubt you can choose to pay directly into our bank account, please email us if this method is chosen so we can provide you with the correct account details and then confirm that cleared funds have been received.
When you place your order you will receive an automated email detailing information about your order. When it has been picked and processed you will receive an ‘order update’ confirmation email. This is processed manually by our sales staff. Once you receive further communication from the initial email you can be assured that the order is with us and is being processed by our sales / warehouse team.
Please see the charges and time scales involved on the Delivery Information page.
This is possible but please contact us as soon as possible by telephone on + 44 (0) 116 5075275 to cancel or amend your order, delay in contacting us can result in the order being dispatched.
If you would like to order from our company and your country is not listed when registering please inform us via the Contact Us page or by telephone and a member of our sales team will help to process your order.
Use the Contact Us page to send our sales team an email or by telephone on + 44 (0) 116 5075275 with any query you may have.
